FAQ & Site Info
FAQ
At the moment, we do offer customization services. However, we also have a wide variety of designs and styles to choose from to suit your preferences.
We offer free standard shipping on all orders. Expedited shipping options are also available for an additional fee. For more details, please refer to our Shipping Policy page.
We recommend storing your jewelry in a clean, dry place away from direct sunlight and moisture when not in use. Avoid exposing your jewelry to harsh chemicals or abrasive materials. Regularly clean your jewelry with a soft cloth to remove dirt and oils.
We offer a 30-day return policy for all jewelry items. If you are not completely satisfied with your purchase, you may return the item for a refund or exchange. For more information, please refer to our Return Policy page.
You can reach our customer service team via email at [email protected]. We are available 24/7 to assist you with any questions or concerns.
Our jewelry is hypoallergenic and suitable for most skin types. However, if you have known allergies or sensitivities, we recommend consulting with a dermatologist before wearing any new jewelry.
Orders are typically processed and shipped within 6 to 18 business days of purchase. Please note that custom-made or personalized items may require additional processing time.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status and delivery of your package.
Yes, you can choose to ship your order to a different address during checkout. Simply enter the desired shipping address when prompted.
In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
We may offer free shipping promotions from time to time. Please check our website
Once an order has been shipped, it cannot be changed or canceled. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.
Yes, we ship to PO boxes and APO/FPO addresses using standard shipping methods. Please note that delivery times may be longer for these addresses.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team for assistance.
Yes, all our jewelry items are made of genuine materials such as sterling silver, gold, gemstones, etc. We guarantee the authenticity and quality of our products.